Knowledgebase: Account
How do I modify my account subscription and services for renewal?
Posted by Jennifer Oles on 23 January 2012 04:42 AM

Changes to the products on an account can be made at any point during a subscription up until the account expires. You can modify the current services on your account by selecting the "Account - Remove Services" menu from within the web control panel. 

Please note that you can not remove services from your account that are currently in use. Please delete the configuration for the associated service prior from attempting to remove it from your account.

Pro-rated credit will then be issued for the un-used portion of the service.

If your account is currently expired (making it impossible to edit the configured service), please open a support ticket for assistance.

 

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